In addition to the leading smartphones, the "Unified Communications Solution" must support the leading tablets, including the Apple iPad, Android equivalents such as Samsung Galaxy, and business tablet. This support allows to offer a “best-of-both-worlds” combination of personal user device choice together with an optimized collaboration experience, increasing the chances of adoption and compliance as well as productivity for the business.
The advent of user-accessible application stores that accompanied these consumer devices has also challenged IT, which has typically used controlled or “standard-image” provisioning. Once again, rather than blocking progress it is possible to accommodate this new model by allowing users to access a secure, custom “enterprise app store” to download approved applications on a personalized basis, while limiting access to other applications that may increase risk.
Avaya, Cisco, Microsoft and other big vendors are already at the forefront in offering solutions and apps for unified communications.
But communications are increasingly driven by services offered by Skype or Google, and it may be difficult to support business investment.
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